It’s been another busy week. Thank you to everyone who downloaded and submitted feedback via our new feedback app. It’s great to see such positive uptake.

Feedback snapshot

6 – 14 Sep 2026

reports

3.8/5

catering rating

shout-outs

■ Catering 5 ■ Something good 5 ■ Transport 3 ■ Hotels 2 ■ Other 4

Themes so far

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Ground transport — late and missed crew pickups at more than one station (MXP & DFW), and no one reachable when it happens (MXP).

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Catering — meals are generally rated satisfactory, with a consistent wish for fresher and more varied sides.

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Layover hotels — gym facilities at NRT hotel are not being maintained to the standard crews expect.

•

Rest and wellbeing — ideas on how the company could better protect rest around early duties, and questions about policy.

Something good: excellent service from the reception team at the Sheraton Malpensa, and several members who took the time to say the new app and the updates are working for them.

Open the feedback app →

We encourage all members to submit as often as they can. Data gives us real leverage as representatives. Whether your issue is big or small, you never know how many of your fellow pilots are having the same problems. If you haven’t downloaded it yet, you can find it here.

Nippon Cargo Pilots Union (NPU)

We have also reached out to our Japanese colleagues at the Nippon Cargo Pilots Union (NPU) and will meet with their executive when the roster allows. The NPA and the NPU began life together, and despite now officially operating as separate entities, we still value our close relationship with the Japanese Union.

Towards a Stronger Association

One consequence of that split, we believe, is that the NPA has struggled with a guiding framework. However, now is an opportune time to develop a formal document that defines the Nippon Cargo Pilots’ Association as the official voice of NCA’s foreign-based pilots.

Between us, we have formulated a draft constitution. Whilst simple, it clearly outlines the basic functions of the organisation and the expectations of it’s members and representatives.

Below is a link to your personal portal for viewing the draft constitution. We invite your comments and suggestions. You can also see comments from your fellow members.

Click to View and Comment

Your link signs you in on the device you open it on. To use a second device, click the same link there and enter your staff number and this email address — you'll be sent a fresh link. This keeps the process confidential and secure.

Download the draft Constitution (PDF)

This will be a truly collaborative effort, and we value the input of all members. Consultation will be open for three weeks. Once the final draft is prepared, it will be put to the membership to vote on its adoption.

If you would like to discuss anything privately with us, please feel to reach out or email us.

Thank you once again for everyone’s encouragement and engagement.

Dear NPA Member,

Nippon Cargo Pilots Union (NPU)

Towards a Stronger Association